Assistance Required: Issue with Ricoh IM C2010 Color MFP

[nadimtopsecret]

Dear All,

We are currently facing a recurring issue with the Ricoh IM C2010 color MFP. The problem initially appears as SC #990, which prompts updating the machine's firmware to the latest version (Ver. 2.02). After the update, the machine becomes ready, but new problems arise:

• When attempting to print a counter page, the display shows "Printing," but nothing prints.
• Similarly, photocopying fails. After scanning the original, the machine displays the same "Printing" message, but no output is produced.
• Only Scanning is working.

Troubleshooting steps taken so far:

1. Memory clear and HDD format.
2. Replacing the SSD.
3. Testing with temporary firmware from the Ricoh firmware download site.

Unfortunately, none of these steps have resolved the issue. This problem has now been observed in over 20 devices across various customer locations one by one. Interestingly, a few devices of the same model are functioning properly. At some client locations, one device operates without issue while another exhibits this problem, which adds to the complexity of the situation.

If anyone has encountered a similar issue or has suggestions for resolving this, your guidance would be greatly appreciated.