Brother DCP-1612W not scanning entire scan bed

King Mustard

King Mustard

Joined
Jan 6, 2012
Messages
8
I'm having a scan issue with our new Brother DCP-1612W not scanning entire scan bed.

It is cutting off roughly 3-4mm off the top.

I am pushing the photograph up to the top edge of the scanner:

eb_1612-4.jpg


This is how the top of the photograph scans:

eb_1612-2.jpg


This is what it's missing:

eb_1612-1.jpg


These are the scan settings (defaults, basically):

eb_1612-3.png


Previewing the scan (PreScan) doesn't show the full photograph, either.

I actually had a similar issue with my previous Epson WorkForce WF-2810DWF.

Any ideas?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Brother DCP-8040 Scans in Color but Cannot Scan or Copy in B&W 0
Brother DCP-L3550cdw has quality problems with compatible toner, original toner is OK 1
Brother DCP 1512 0
Brother DCP9020CDW quality 0
My Brother DCPL2550DW printer scanned 4 pages to 1 file . 0
Brother DCP t1710w No longer prints using the Print and Scan Application 0
Brother DCP-T420W — no proper macOS drivers/support? 2
Brother DCP-L3510CDW After a print job, Reception takes endless time 1

Top