YouTube has become a favorite platform to stream videos, music, and live content. Sometimes, though, you experience problems with YouTube on your Smart TV or Samsung TV. You are not alone if you cannot enjoy your favorite content. Fortunately, most of these problems are easy to diagnose and fix. Here is a guide to help you troubleshoot and resolve them.
Common Issues with YouTube on Smart TVs
App will not Load or Freeze App not loaded or freezes at startup, etc.
Black Screen Application opens but can't show video or sound on opening
Error Message Such a message like "Something is wrong" or "Check your connection." pops up and the application keeps crashing Lagging or Buffering This has been observed by viewers because videos take longer time in loading or tend to stop frequently while being streamed.
An old version of YouTube app or firmware could lead to incompatibility problems.
Troubleshooting Steps
1. Test Your Internet Connection
YouTube depends on an active internet connection. Perform the following for your own peace of mind:
Try opening another application or web browser using your Wi-Fi.
Restart your router.
Locate your router near the TV for an excellent signal strength.
2. Restart YouTube App and TV
There are occasions where a mere restart helps the temporary problems to sort out:
Close the YouTube app completely.
Unplug your TV and leave it for some time. Wait for some minutes and plug it back.
Open the app and check if it is working.
3. Update the YouTube App and TV Firmware
Sometimes, compatibility issues arise because of an outdated app or firmware. Try the following:
Open the app store on your TV and check if there are updates for YouTube.
Open your TV's settings and look for firmware updates.
Install any updates that are available and reboot your TV.
4. Clear Cache and Data
Clearing the cache and data can resolve problems resulting from corrupted files:
Open your TV's settings and find the YouTube app.
Choose "Clear Cache" or "Clear Data."
Reboot the app and try again.
5. Reinstall the YouTube App
If the problem persists, reinstalling the app can resolve the issue:
Delete the YouTube app from your TV.
Go to the app store and download it again.
Log in with your account and check if the issue is resolved.
6. Reset the TV to Factory Settings
As a last resort, resetting your TV to factory settings can resolve persistent issues:
Navigate to the settings menu on your TV.
Select “Factory Reset” or “Reset to Default Settings.”
Follow the on-screen instructions and set up your TV again.
Specific Issues with Samsung TVs
Samsung TVs may have problems that are specific to their custom software. If the above methods do not work:
You can reset the "Smart Hub" through the settings.
Make sure that your TV has updated its software by checking for updates through the "Software Update" option.
When to Call for Help
If all these above works are not applicable, get some professional help. For some professional assistance, dial 800-646-6816. Professional engineers can step in and explain to you the stepwise procedure followed to rectify the defects in your Smart TV or Samsung TV.
Conclusion:
YouTube not working on your Smart TV or Samsung TV can be frustrating, but most issues are pretty easy to resolve with the right steps. From checking your internet connection to updating your firmware, this guide provides solutions to common problems. If you're still facing issues, don't hesitate to seek professional help by calling 800-646-6816. Get back to enjoying your favorite content without delay!
Common Issues with YouTube on Smart TVs
App will not Load or Freeze App not loaded or freezes at startup, etc.
Black Screen Application opens but can't show video or sound on opening
Error Message Such a message like "Something is wrong" or "Check your connection." pops up and the application keeps crashing Lagging or Buffering This has been observed by viewers because videos take longer time in loading or tend to stop frequently while being streamed.
An old version of YouTube app or firmware could lead to incompatibility problems.
Troubleshooting Steps
1. Test Your Internet Connection
YouTube depends on an active internet connection. Perform the following for your own peace of mind:
Try opening another application or web browser using your Wi-Fi.
Restart your router.
Locate your router near the TV for an excellent signal strength.
2. Restart YouTube App and TV
There are occasions where a mere restart helps the temporary problems to sort out:
Close the YouTube app completely.
Unplug your TV and leave it for some time. Wait for some minutes and plug it back.
Open the app and check if it is working.
3. Update the YouTube App and TV Firmware
Sometimes, compatibility issues arise because of an outdated app or firmware. Try the following:
Open the app store on your TV and check if there are updates for YouTube.
Open your TV's settings and look for firmware updates.
Install any updates that are available and reboot your TV.
4. Clear Cache and Data
Clearing the cache and data can resolve problems resulting from corrupted files:
Open your TV's settings and find the YouTube app.
Choose "Clear Cache" or "Clear Data."
Reboot the app and try again.
5. Reinstall the YouTube App
If the problem persists, reinstalling the app can resolve the issue:
Delete the YouTube app from your TV.
Go to the app store and download it again.
Log in with your account and check if the issue is resolved.
6. Reset the TV to Factory Settings
As a last resort, resetting your TV to factory settings can resolve persistent issues:
Navigate to the settings menu on your TV.
Select “Factory Reset” or “Reset to Default Settings.”
Follow the on-screen instructions and set up your TV again.
Specific Issues with Samsung TVs
Samsung TVs may have problems that are specific to their custom software. If the above methods do not work:
You can reset the "Smart Hub" through the settings.
Make sure that your TV has updated its software by checking for updates through the "Software Update" option.
When to Call for Help
If all these above works are not applicable, get some professional help. For some professional assistance, dial 800-646-6816. Professional engineers can step in and explain to you the stepwise procedure followed to rectify the defects in your Smart TV or Samsung TV.
Conclusion:
YouTube not working on your Smart TV or Samsung TV can be frustrating, but most issues are pretty easy to resolve with the right steps. From checking your internet connection to updating your firmware, this guide provides solutions to common problems. If you're still facing issues, don't hesitate to seek professional help by calling 800-646-6816. Get back to enjoying your favorite content without delay!