Canon MG36505 help

[mforge181]

Hi everyone hows it going,

Troubles with printer again not destined to have a printer

Printer was working fine connecting to our Internet via WPS until our Internet here in the UK went out down with our supplier Virgin. They then had to change the band of the router now there is 2G and 5G. now the printer will not connect. Tried resetting it no luck.

Any ideas?

Kind regards Mike

 

[mforge181]

Anyone at all?

 

[(vinny)]

Anyone at all?

not all printers work on 5g make sure your using 2g

 

[mforge181]

How do I do that?

 

[(vinny)]

log into your router
192.168.0.1 in your web browser
password should be on a sticker on router
then navigate router menu either disable 5g or prioritise 2g
all routers are the same but different if you know what i mean
virgin may have a help page or even tech help messaging for your issue
i think this issue is common problem
canon may also have tech support on this

 

[mforge181]

WPS when I press it doesn’t work

 

[(vinny)]

log in to your router and make sure wps is turned on (enabled)
you could try using mobile phone app
canon print app

apple also has one

 

[tantepose]

Not working. 2 ligjht goes on and off. Help??