canon mp560 won't print black text

[dlc1701]

Please help!

My canon mp560 will not print from the large black cartridge. I purchased a new (canon) replacement cartridge and the printer monitor says that the ink levels are full but when I print text docs, blank pages come from the printer. I can "cheat" by changing the text to a color other than black and get the doc to print with colored text using the colored cartridges.

How do I get it to print black text from the large cartridge?

Thanks,

Donna

 

[aoife]

Try cleaning the printer head.

 

[namoon77]

Donna, have you been able to figure it out? My printer just started to do the same thing earlier this week and still isn't printing black. I need help!!


-Naomi

 

[john83]

Try cleaning the printer head.

I agree (Try cleaning the printer head)