Canon Prograf 2100 - Error on the first 10-20 cm of the print

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Aug 3, 2024
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Hi wise friends!

I recently bought a secondhand Canon Prograf 2100 from a my retailer. It was a demo-model which had been in their store for some years.
They told me that they run it frequently to prevent clocking.

Now the printer is in my shop, and I have set it up just like my other Canon Prograf 2100. Same profiles, same settings, same paper, same software (Canon Profressional Layout), etc.

However i have this one (weird) issue with the printer when i start printing...

There is always a print-error on the very first print I make. Actually in the very first 10-20 cm.
After that everything looks fine, and the rest of the print job (cutting in between the prints/sheets) are fine as well.

The print error looks like this:

print-error-scaled.jpg


It looks like there is too much blue color, and it also produces some stripes.

I have no idea what causes this.
I have tried to clean everything, calibrate, update etc. etc.

Do you guys think it has something to do with the print head (or other hardware) or the software - or have you had a similar problem before?

I appreciate any help

All the best
Jonatan
 

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