Coloured lines when printing A3

Joined
Apr 4, 2022
Messages
3
I own a Epson XP-900 and i am trying to print A3, but when it came out there was a line of neon rainbow colours on the right side of a portrait image, after that I did a nozzle check and then a head cleaning, and Print head alignment I then went to try it again and the line was still there, then I tried printing A4 through the rear slot an there was no coloured lines or problems discovering its only when I try to print A3. This morning I went back and did all of the checks again and then tried printing a different image and the line was still there on the left side and there were more black lines spread out across the whole picture.
what should I do ?
 
Joined
Jul 11, 2020
Messages
137
I can think of two possibilities:

1) Curled paper. Paper in a tray tends to curl a bit when it sits; larger paper sizes are more prone to this. While in the tray the edges curl down which, when the paper is fed, flips around and ends up with an upwards curl on the edges when it's under the print head. This makes the edges prone to come into physical contact with the head as the head moves over the page. The print head nozzles are really just a lot of tiny tubes - there are no valves, per se, to keep the ink in. Only the surface tension of the ink keeps it from coming out each nozzle. Which means if the nozzles come into physical contact with the paper, the paper itself will draw the ink out through capillary action.

2) Too much ink in the system in general. If you've done a lot of borderless printing or head cleanings, then the printer can build up too much ink. Head cleanings especially dump a lot of ink through, and if the waste ink pads are full then it just ends up collecting on the head itself and can end up in the parking cup (a little rubber pad with raised edges that the print head rests in, intended to keep the head from drying out when it's not in use). Once you get excess ink in the parking cup, it can smear over the surface of the print head and transfer to the paper.

The rainbow effect you describe sounds more like #1 to me. It makes sense that A4 from the back isn't affected because a) A4 is smaller and less prone to curl anyway, and b) feeding from the back makes a straight through path for the paper. In any case, though, stop cleaning the heads - only ever clean the heads if a nozzle check shows missing jets. Head cleaning dumps a lot of ink through and you don't want more ink right now.

For problem #1 you might try flipping your A3 paper over in the tray to try and reverse the direction of the curl when it feeds. This might make the print head less likely to touch the page at the edges and keep the paper from siphoning ink from the heads. Will this printer accept A3 from the back? Try that with a fresh sheet from the package to see if the problem shows up that way.

For problem #2 you might try running a page through to try and clean out the excess ink from the printer. I'd create a page with two hair-thin black lines running down the sides near the edges. Just something to make the print head to move the full range back and forth over the page as it goes through. If there is waste ink on the head, then this might help get it off. You can run the same piece of paper through over and over, feeding it from different directions and flipping it over.
 
Joined
Jul 11, 2020
Messages
137
Can you include a photo of the issue? Is the paper curled on the edges at all? Can you tell if the print head is making contact with the paper?
 
Joined
Apr 4, 2022
Messages
3
Hi I'm sorry I'm having problems uploading it as the file is too big etc and I can't find a way around it is there any way I can message it to to some other way ?
 
Joined
Jul 11, 2020
Messages
137
is there any way I can message it to to some other way ?
Sure. Click on my avatar to get to my profile and select "about". I put my email address there. Feel free to email me the image. I'll post it here when I get it.
 

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