Epson shutting down printers via updates

[hharley3059]

Epson has started shutting down printers VIA internet auto updates . New update checks ink supply and if not OEM (error out ink )
They hit 2 of my workforce 1100s within minutes of each other , two different computers , Two different 1100s . I called tech support and after sending them proof of the update , the times and the outcome and about a 30 minute fight . They are sending me 2 brand new printers free of charge. The tried to say not OEM ink no tech suppot . I return with
after I buy the machine what ink i use is up to me. I understand voids warrente but to delibertly , shut the printer down was ilegal .

So after the tech leaving the phone 3 times to talk to supervisor , I,m getting 2 new Printers .
Be Careful all , Not all People would do what I did to right a wrong and thats what they are counting on.

If your useing none OEM ink be sure to turn off Epson auto updates . The only fix I know would be to get to the battery and pull it out for 24 hours but who knows how to do this? I sure don't and they would rather send me 2 new printers , Then to tell me how to reset the chip.
Good Luck

 

[aoife]

Thanks for the warning. I suppose it's ok as long as they replace the printers but the customer shouldn't have to spend ages on the phone to get the printer replaced.

 

[PrintMoney]

Yea and get this. They made an update so you can't scan Banknotes! (Money) I don't feel like I have privacy when ever I use my nx430 epson stylus printer. I should have never updated! I feel like big brother is watching me. UGHH. RAGE. DON'T UPDATE PEOPLE!