Epson V39 II - Colour Issues

Joined
Jan 25, 2025
Messages
1
Hi All,

Thanks for bearing with me as I post about a scanner and not a printer (sorry) out of desperation I thought I would try here, having had no luck following hours of searching on youtube and google.

Recently purchased an Epson V39 II scanner to reproduce and digitalise some artwork that I have created. The images the scanner is producing are absolutely terrible. They are very over exposed and de-saturated. They don't represent the artwork itself. I have uninstalled and installed various different versions of the Epson Scanning Software. I have tried connecting the scanner to several computers to ensure it's not a limitation of the Macbook Pro I'm using and the same quality of image is being produced.

Hoping someone can tell me if this is common. I did a bit of research prior to purchasing this scanner and am so disappointed.

Paints used are acrylics, not metalics so I'm a bit stumped.

Thanks for any tips and help :D

I have attached an image of the artwork taken with a phone in natural light vs what the scanner is producing.
 
Joined
Mar 4, 2024
Messages
7
The problem you are mentioning can happen due to the incorrect settings of your Epson scanners. So, first check the settings on the device to which it is connected to. Also, make sure to clean the scanner bed, place the art work properly on the scanner, and connect the scanners to compatible device. Plus, you can try other solutions depending on the device you are using. Besides that, getting the additional help from the customer care is also great option to fix the problem thoroughly.
 

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