Epson xp 422 cannot recognize cyan catridge

[Alfred sang]

I recently bought an Epson xp 422 printer, used for about 3days and it alerted me the ink pads were at the end of its service life. I did do I trial reset upto 90%.it worked well for just five minutes then a message again cyan cartridge cannot be recognized, to date iam unable to fix it. Someone help me please

 

[ruffin]

Have you tried OEM Epson cartridge. Do not use compatible cartridges.

 

[Alfred sang]

Have you tried OEM Epson cartridge. Do not use compatible cartridges.

I haven't tried yet i have the original installation cartridges