Hi, I'm new to the forum and would very much appreciate some help.
Yesterday my printer came out with the message "error 000041". Following some advice that I found, I uninstalled the driver then (eventually) managed to reinstall it and reconnected the wifi, but now when I try to print I get told that the "printer is not ready" "You cannot print offline. Connect the product to computer and turn the power on. Click [Online] when displayed, or click [Print Queue] and change settings to Online settings. Alternatively, you can cancel the print job by clicking [Cancel] when displayed."
Also, if I connect the printer to the PC via the USB cable nothing at all happens when I click on print'.
I realise you may need to ask for more details but any thoughts, please?
Many thanks,
Eric
Yesterday my printer came out with the message "error 000041". Following some advice that I found, I uninstalled the driver then (eventually) managed to reinstall it and reconnected the wifi, but now when I try to print I get told that the "printer is not ready" "You cannot print offline. Connect the product to computer and turn the power on. Click [Online] when displayed, or click [Print Queue] and change settings to Online settings. Alternatively, you can cancel the print job by clicking [Cancel] when displayed."
Also, if I connect the printer to the PC via the USB cable nothing at all happens when I click on print'.
I realise you may need to ask for more details but any thoughts, please?
Many thanks,
Eric