Hi, I turn it on, it complains about a damaged cartridge, so I open the front door to replace.
When I open the door, the carriage does NOT move, and the error message now says to close the door to print.
I close the door, and the original damaged cartridge error message returns.
I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can't get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works.
Anyone has any experience about this error?
Thanks,
When I open the door, the carriage does NOT move, and the error message now says to close the door to print.
I close the door, and the original damaged cartridge error message returns.
I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can't get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works.
Anyone has any experience about this error?
Thanks,