HP C7280 ADF problems

[AMGTony]

Hi I am new to this forum and have heard that if any forum can help me, this is the one to be in. I have a HPC7280 all in one printer and am having problems with the upper paper feeder, ADF. If I try to send a fax or copy documents it keeps telling me to "reload document and then restart job". It sees the paper being loaded because it displays origional loaded on the screen and I get a confirmation tone. I have cleaned the rollers and the all the gears are ok. I have tried the resetting/restoring as per HP's support and still no paper gets fed into the ADF. The printer is only 2 years old with very minimal use. I havent changed paper thickness/quality- its always been the same.
Any help will be greatly appreciated!

Thanks,
Tony

 

[sk_skuba]

Hi.
When you press the button,the papper roller have to move down to get paper in the adf or it is still up?

 

[AMGTony]

The big rollers are up. The plastic gears seem ok on they do turn on the ADF and on the printer side. If I roll the gears on the ADF one way the big rollers go into the down position. If I leave them in the down position and try to copy/fax again the rollers pop back up

 

[AMGTony]

The big rollers are up. The plastic gears seem ok and they do turn on the ADF and on the printer side. If I roll the gears on the ADF one way the big rollers go into the down position. If I leave them in the down position and try to copy/fax again the rollers pop back up

Sorry- had to change some spelling