Start by downloading and using the
HP Scan Doctor software to see if it can find anything.
If that doesn't resolve your problems, try the following:
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
--Press the back button on the main screen 5 times in a row. You may have to repeat this step to get the hidden HP technicians menu to show.
--Once it shows, navigate to the
RESETS section. choose
Semi-Full Reset
--Let it perform the reset completely. Including it turning itself off or restarting itself.
(3) If the printer restarted on it's on with the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord
directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.