Need to troubleshoot faded and missing text from print jobs on HP Envy 6400e

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Dec 19, 2024
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HP Envy 6400e wireless printer hooked up to Windows 10 machine

The issue was first noticed today. I last used the printer successfully two weeks ago. I notice that images are printing fine with full detail, but the text of pages is faded and missing certain lines.

The ink is not low according to the HP Smart app.

I performed an alignment and cleaned the print heads twice (on both cycles). It made no change at all. I turned the printer on and off, took the ink in and out, and tried printing multiple pages from multiple different apps. Images work, regular pages don't.

Thanks.
 

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