- Joined
- Mar 5, 2017
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- 1
Need urgent help from Epson experts
After switching on the EPSON Stylus Pro printer 9890 sees and detects all compatible non-OEM cartridges (9 colors) as it should be. When sending photos to print, the printer is set up and gives an error message No Cartridge, Replace Ink Cartridge, color CYAN.
One trick I figured out: When I open an ink cover where inks are stored (left cover) and I close it back, the printer sees that Cyan cartridge again and continue the printing. However, today this trick doesn’t work anymore, the printer doesn’t see the cartridge, hence I am not able to print anymore.
Printer: EPSON Stylus Pro 9890
Compatible non-OEM cartridges: from Inksystem company 700 ml (Russian resellers)
Ink: from Inksystem
Tried to nullify compatible cartridges via the resetter, tried to replace 3 different chips for CYAN, the problem exactly the same, while original OEM cartridge sees and prints without problems.
Tried to update Firmware (the last version from the website) and drivers on a computer.
Tried to insert the CYAN chip, on other compatible cartridge (empty, defected), the same problem.
Tried to push a cartridge behind, on each side, from below for better contacts, but still the same.
Half an year ago, that compatible cartridge appeared to be defective and flooded ink via air channel all the way to air pump. I have cleaned everything, and replaced only one compatible cartridge that time. And everything worked until now.
I have no other cartridges and chips for further troubleshooting. The cartridge order will arrive only after 2 weeks. I have many orders to be done, and I really need to fix this printer ASAP.
So far I have no idea what can be the reason of this weird, intermittent failure. Logically it cannot be software problem as I updated firmware, and OEM works well. Cannot be print head, bad contact because OEM works great. Logically should be cartridge or a chip, however I changed 3 different chips with exactly the same problem.
May be somehow mother board can recognize OEM and not OEM chips somehow, but then why after opening and closing ink cover it can recognize back? May be something related to ink cover? That Cyan cartridge located the first from the left.
Yours faithfully, Anuar
After switching on the EPSON Stylus Pro printer 9890 sees and detects all compatible non-OEM cartridges (9 colors) as it should be. When sending photos to print, the printer is set up and gives an error message No Cartridge, Replace Ink Cartridge, color CYAN.
One trick I figured out: When I open an ink cover where inks are stored (left cover) and I close it back, the printer sees that Cyan cartridge again and continue the printing. However, today this trick doesn’t work anymore, the printer doesn’t see the cartridge, hence I am not able to print anymore.
Printer: EPSON Stylus Pro 9890
Compatible non-OEM cartridges: from Inksystem company 700 ml (Russian resellers)
Ink: from Inksystem
Tried to nullify compatible cartridges via the resetter, tried to replace 3 different chips for CYAN, the problem exactly the same, while original OEM cartridge sees and prints without problems.
Tried to update Firmware (the last version from the website) and drivers on a computer.
Tried to insert the CYAN chip, on other compatible cartridge (empty, defected), the same problem.
Tried to push a cartridge behind, on each side, from below for better contacts, but still the same.
Half an year ago, that compatible cartridge appeared to be defective and flooded ink via air channel all the way to air pump. I have cleaned everything, and replaced only one compatible cartridge that time. And everything worked until now.
I have no other cartridges and chips for further troubleshooting. The cartridge order will arrive only after 2 weeks. I have many orders to be done, and I really need to fix this printer ASAP.
So far I have no idea what can be the reason of this weird, intermittent failure. Logically it cannot be software problem as I updated firmware, and OEM works well. Cannot be print head, bad contact because OEM works great. Logically should be cartridge or a chip, however I changed 3 different chips with exactly the same problem.
May be somehow mother board can recognize OEM and not OEM chips somehow, but then why after opening and closing ink cover it can recognize back? May be something related to ink cover? That Cyan cartridge located the first from the left.
Yours faithfully, Anuar
