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Message: [QUOTE="davidparker, post: 229224, member: 22563"] Hello hwoods! If even you are using the 13x19 paper size on your printer, you can get the issue if the printing settings are not correct. The printer may also show problems printing the documents if you are not using good quality papers. Besides that, several other problems like firmware issues, incorrect printer configuration, and network errors can also create problems in printing documents. So, you should consider these points and take steps to fix the problem. Also, connect to the brand customer care to get more detailed info. [/QUOTE]