Ricoh C4500 Add/Edit User Issue

Joined
Jun 23, 2017
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We have a RICOH Aficio MP C4500. When I sign into the Web Page Monitor, I can access the address book, however when I try to add a new user or edit an existing user, it will not let me save. I have tried in 3 different browsers and no luck. I have done a rest on the printer... still no luck. I am stuck. Any advice would be appreciated.
 

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