Someone please help with my Epson XP-410 sudden ink problem

[Ryan Andree]

I have been using this printer for almost 2 years, and I really can't afford a new one while in school, so I am hoping someone can help me. I have always used the generic ink, but today the printer won't recognize the black cartridge. I even put the old one back, but it will no longer recognize that one either. I tried cleaning the contacts on both printer and ink. I have also tried three separate black cartridges, but none of them work. No problems with any other colors.

 

[ruffin]

Try OEM Epson brand cartridge. It maybe your printer has recent firmware update, that precludes use of generic cartridges.

 

[Ryan Andree]

Thank you. If that's the case--I would rather throw this piece of shit in the trash and will never purchase another Epson printer again.

I did just download a firmware update--how do I delete it?

My other ink cartridges are also generic but printer has no problem recognizing those

 

[ruffin]

Regret to inform you, that you cannot delete or un-install firmware update. You can receive further updates as they become available. You have a nice printer. Epson makes a quality product. Regards

 

[Ryan Andree]

I will never support a company that forces its products on me. If, in fact, Epson created a firmware update to disallow users from refilling own ink, etc., that is unacceptable.

That would be like car manufacturers making a vehicle that only works with their fuel and charging absurd prices

 

[ruffin]

You are welcome. Is there anything else we can help you with?
Regards