Two 'Copy Printer' showing

[Ottawa guy]

I have spent literally DAYS on the so call chat 'support' and finally spoke somewhat live with a senior Support agent who called me at day's end and couldn't get off the phone fast enough...who did nothing except take me back to where I started off. Bottom line: I have my printer and a copy of the same printer showing. Alllll i want to do is delete one....but it seems that you cant without the whole thing stopping working. And of course, you cant get someone live other than chat....and that's time consuming and pointless. Any suggestions?? Thanks.

 

[sabretooth02]

Fully de-install and remove the printer and all its software. Use this program here:

http://www.iobit.com/en/advanceduninstaller.php

When shown use Powerful Scan at the end and delete all registry entries shown for the printer.

Now go back and reinstall your printer via the Brother software.