Unable to Scan after Windows 24H2 upgrade

[s4sythe]

We have multiple computers that were upgraded to Windows 24H2 and have Brother MFC type printers that are connected to a network and have IP address assigned to it. The printers have the scanning capability and since the update to 24H2 we are unable to scan but can still print. Any ideas? We uninstalled and reinstalled the full package brother software and still no luck.

 

[s4sythe]

Did the following steps: installed KB5048667 , then uninstalled both the print/scan driver and the iPrint&Scan software, then deleted the leftover files and folders, rebooted the computer, and installed the full driver and iPrint&Scan. Still having the same issue, computer does not see the scanner

 

[KenVic]

I did the same with no success (I have the Brother MFC-9340CDW.) I went to 'Settings > Bluetooth & devices > Printers & scanners' and removed the Brother printer. Then I clicked the 'Add device' button and readded it. And then the scanner was available again. Hope this works for you.

 

[davew]

I did the same with no success (I have the Brother MFC-9340CDW.) I went to 'Settings > Bluetooth & devices > Printers & scanners' and removed the Brother printer. Then I clicked the 'Add device' button and readded it. And then the scanner was available again. Hope this works for you.

I had no luck.