[SOLVED] Brother DCP-L3550CDW - No Toner error message
- Thread starter andrew.fenner
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- Jan 17, 2024
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I had the issue of an old toner running out, and when replacing it with a new one it still displayed the toner as empty. After resetting the toner as shown in the Video, the Printer prints again but no yellow (it was the yellow cartridge in my case) is being printed. The Yellow toner has a small line with no powder along its roller (exactly where the drum contacts the toner), so it seams like the toner ist no longer spinning after the manual reset.
Superb thank you - that fixed it, even reusing the battery from the empty cartridge I was replacing. Guess the new compatible cartridge had been in store too long.
There seems a straightforward way to tell if it's the battery causing the problem. Of the printer says the cartridge us empty then it is just that, but if it says there is no cartridge in place when there is one, that is a sign that the battery is dead.
Thank you again - you saved an excellent printer from the scrap heap.
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- Feb 3, 2024
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That is because the printer is registering the new one and all it's information. This is a common workaround for resetting cartridges as well.
I just wanted to chime in and say that replacing the small batteries in my non genuine Brother toner cartridges did work as GOGS instructed. I have a Brother MFC-L3750CDW printer and the non genuine toner cartridges use a Vinnic L521F battery. I will say that finding the exact brand battery was a little challenging. Amazon did have them but it took about two weeks to get them delivered.
I replaced all (4) toner cartridge batteries as I didn’t know which one was the bad one. I did notice that the Cayman Blue toner cartridge battery was swollen and leaked out onto the contacts. I had to scrape it down a little to ensure proper +/- connections. After replacing a battery I closed the lid each time and the No Toner error still displayed on the screen, this happened even after replacing all (4) batteries. I open and closed the lid few more times and reset the printer. The No Toner message was finally gone. I did have some non connection issues with my phone/ipad but it now is back to being fully operational.
I replaced all (4) toner cartridge batteries as I didn’t know which one was the bad one. I did notice that the Cayman Blue toner cartridge battery was swollen and leaked out onto the contacts. I had to scrape it down a little to ensure proper +/- connections. After replacing a battery I closed the lid each time and the No Toner error still displayed on the screen, this happened even after replacing all (4) batteries. I open and closed the lid few more times and reset the printer. The No Toner message was finally gone. I did have some non connection issues with my phone/ipad but it now is back to being fully operational.
Good to hear you got going, but just a note for others with the same problem: there's no need to replace with the same brand of battery - any L521F (or the various equivalents) will do. That said, Vinnics are widely available on eBay for very low cost and 3-day delivery, for example: https://www.ebay.co.uk/itm/1533034921141
I replaced my toner cartridges a few days ago and it would not recognise the yellow one. I tried the reset several times and it made no difference. Changed the chip and it still wouldn't work. The problem turned out to be the page counter gear had not been set on the end of the new cartridge. Removed the end cover and aligned the arrow correctly and it is now working.