Xpress 2070F won't scan

[SpanishOne]

im secretly a Samsung tech lol, just want to make sure they set you up correctly

I almost believe you! LOL

 

[Jamesw1518]

I am though lol, call 888-987-4357, press 2 for business go to the printer dept, and ask for james

 

[Jamesw1518]

I come on here when we get slow

 

[SpanishOne]

I come on here when we get slow

Samsung's people who deal with repairs under warranty called me -- from Romania, according to the country code that showed on my phone. Unfortunately, the call broke off almost immediately, and my callback doesn't go through. So . . . I contacted Samsung support in Spain again, and they said they would have the Romanians (or Martians?) try to call me again. Suppose I will have to wait until business hours on Monday for that. Do you REALLY work for Samsung?

 

[Jamesw1518]

I do, but I work for the north America Samsung. so I probably can't access your ticket then

 

[SpanishOne]

I do, but I work for the north America Samsung. so I probably can't access your ticket then

Well, the Martians from Samsung Romania called again this morning, and stayed on the line long enough that we could converse. They wanted me to email them a scanned (not photographed or photocopied) copy of my purchase receipt. How I am supposed to do that, when the scanner doesn't work, they couldn't say. Next, they would contact Samsung Spain to contract with a delivery/pickup company, which in turn would call me to set a date and time to fetch the machine. (Notice, there is no more talk of sending out a technician to fix it.) As I can't find a certified Samsung printer repair shop in Valencia where I live (and the only Samsung Repair Center in Spain is located over 150 miles away, in Madrid), I am simply going to hunker down and wait for the "print" function to expire, too. Then I will have fun breaking the worthless machine into pieces. At the time I bought it, I considered buying a Brother instead -- and I should have.

So . . . I am putting the Samsung saga behind me, with a warning to anyone else pondering a printer purchase from Samsung: don't do it!

 

[Jamesw1518]

That sucks really all they need is just a pdf of the receipt. so you can take a picture of it and then convert it to a pdf with an online cruncher. good news is that postage will be paid and the repair centers has a 24-48 hour turnaround, the long part is shipping, and here in the US its 3 days there 3 days back usually.